Support

We may have an answer to your question below. If you don't find what you're looking for, please contact us.

Safe & Sound Series

Safe & Sound Tunnel

How does Safe & Sound Tunnel help my cat?

Cats hear three times more than we do so home life is all about moving towards and away from sound. Vibrations and frequencies trigger cats to run and hide. Safe & Sound Tunnel uses an environmental noise-control material that creates a comfortable sonic safety zone for cats to use as a concealment and place to release stress.

How do I clean the Safe & Sound Tunnel?

The Safe & Sounds Tunnel is easy to clean. The smooth outside material can be wiped clean with a damp cloth. The inside microsuede can also be wiped down with a damp cloth and a bit of soap and water will lift most new blemishes. Tougher spots may require the use of mild detergents or a simple baking soda and vinegar mixture. Experts do not recommend stain solutions be left on the fabric for longer than a few minutes.


Safe & Sound Crate Liner

Why is it better than a blanket or bed inside of a cat crate?

The Safe & Sound Crate Liner is made from durable military grade sound-absorbing material which diminishes vibrations and vehicle noises to diminish motion sickness for feline travel, especially for car and plane travel.

Does the liner prevent my cat from getting motion sickness?

Yes. Tested and trialed, the Safe & Sound Crate Liner provides two layers of vibration-reducing and sound-absorbing material to diminish motion. This creates a comfortable surface that helps prevent motion sickness. These same materials are used in schools, planes and cars for the same effect for people.

How do I clean the Safe & Sound Crate Liner?

The Safe & Sound Crate Liner is easy to clean. It’s made from waterproof canvas that can be wiped clean with a cloth. Liquid will run off the material. If intense cleaning is needed, mix some drops of gentle liquid dish detergent in warm water. Work the water into the canvas with a soft brush, pat with a damp cloth and allow to completely dry.


Safe & Sound Pet Bed

What makes this pet bed different?

Dogs and Cats feel vibrations from the floor as well sounds that are invisible to the human ear. The inside materials of the Safe & Sound Pet bed is filled with sound absorbing material to provide a sonic safety barrier around your cat or dog. The soft microsuede material and firm feel will appeal to your pet’s sense of safety and coziness.

Is it big enough for my dog?

The Safe & Sounds Pet Bed measures 20×24 in (51×61cm), suitable for small dogs (Yorkie, Maltese, Chihuahua).

What is the bed made from?

The inside of the Safe & Sound Pet Bed is made with durable military grade noise-barrier materials that minimizes floor vibrations and frequencies. The outside material is made with microsuede, known to be an unappealing material for cats to scratch at.

What is the side pocket for?

The pocket on the side of the pet bed is designed to insert Pet Tunes Feline Bluetooth speaker Pet Tunes Canine to play calming music for your pet. Pet Tunes is an accessory product sold separately by Pet Acoustics.

How do I clean the Safe & Sound Pet Bed?

Microsuede can be wiped down with a damp cloth and a bit of soap and water will lift most new blemishes. Tougher spots may require the use of mild detergents to rub in gently. Experts do not recommend stain solutions be left on the fabric for longer than a few minutes. Do not machine wash.


Ultra Calmer

Is there a maximum period that a dog can wear it for?

Place your answer to the question here. The Ultra Calmer is designed to be powered for (3) hours. This is because Ultra Calmer is so effective that it should only take 1–10 minutes for your dog to curl up and release stress. This has been tested and the results are repeatable and measureable. Using the Ultra Calmer for longer than the (3) hour battery charge is not recommended.

Will there come a time when the dog becomes immune to the Ultra Calmer and thus it no longer works?

No. They do not need variety like humans do. The same music will trigger the same stress release response each time your dog listens to Ultra Calmer music.

My dog is already calm. Will it still work?

Absolutely. The music has the effect of relaxation a dog into a deeper state of relaxation.

Can the Ultra Calmer be worn with other products (such as wraps or vests)?

The Ultra Calmer is noninvasive and designed to work on its own with repeatable and measureable results. We are not responsible for other products used for the desired results.

After putting the Ultra Calmer on my dog, how long before it takes effect?

Our studies show Ultra Calmer calms dogs within 1–10 minutes.

Does it work on cats or do you have a separate cat series?

We offer separate species-specific products for cats to resolve noise-induced stress. However, the Ultra Calmer was designer for dogs and should not be worn by a cat.

Do you need to charge it out-of-the-box?

The Ultra Calmer comes with a bit of charge. To top off the battery, charge 2½ hours for 3 hours of continuous play.

How do you charge the Ultra Calmer?

Connect the magnetic charger to the back of the device and the USB end to your computer or USB wall adapter.

How do you know the battery is fully charged?

The indicator light will turn off when the Ultra Calmer battery is fully charged. This tends to take about 2½ hours.

Should it be worn on the back of neck or under neck?

The Ultra Calmer is designed only to be worn on the back of the neck in between the ears. Adjust the collar on your dog’s neck to stay fitted, not loose.

English | Español | Français.


Pet Tunes2

How long does Pet Tunes play before it repeats?

Pet Tunes comes pre-loaded with 90 minutes of original Pet Acoustics music before it repeats.

How long does the battery last?

The lithium ion battery typically lasts up to 8 hours, wirelessly. You can also play and charge Pet Tunes 24/7 inserting the USB plug into a USB wall adaptor.

How do you charge Pet Tunes?

You can use a computer USB insert or a USB wall adaptor.

Does this come to me already charged?

Each Pet Tunes comes with a slight charge but should be charged for 2½ hours for a full battery to play wirelessly.

Can more music be added to the Micro SD card?

We advise putting your selected music on a new Micro SD card which you can exchange with the card already in the Micro SD slot at the top of the Pet Tunes unit. To remove, press the SD card in and it will pop out.

How do I put more music on it?

You can play any music through the Bluetooth® feature, or pop out the Micro SD card and add other music on a different Micro SD card.

How do you connect with Bluetooth®?

You can connect your computer, tablet or phone to the Pet Tunes speaker. Enter Bluetooth® pairing mode by holding down the play button until you hear a chirp. Now your device is ready to scan for it. Press “Pet Acoustics” to pair.

Does this come with a cord that also plugs into the wall?

Pet Tunes comes with a USB cord. You can charge the unit to play wirelessly up to 8 hours.

Can you actually hear the music?

Yes the music is audible for humans and people find the music calming too!

Does it just keep playing, or does it stop once it's done?

Pet Tunes plays continuously up to 8 hours on a full battery charge. You do not have to press any buttons to have the music play continuously.

Is the Pet Tunes speaker loud enough for a large room or kennel?

Pet Tunes volume can be set loud enough to fill a large environment.

Is it normal for there to be a delay before the music starts?

There is a 2–3 second delay and then the music will play. There will be a blue light blinking when Pet Acoustics music is playing.

English | Español | Français.


Shipping & Delivery

Track your order

We will notify you once your order has shipped at the email you provided during checkout (typically 1–2 business days after we receive your order). This email will include the tracking number as a URL link, when available. Use this link to track the status of your shipment with the carrier you chose during checkout.

Rates and schedules

Shipping charges are based on the shipping method you choose and the size of your product order. During checkout, calculated shipping rate are available for domestic shipping within the United States from FedEx, UPS and USPS.

Please note that the number of days quoted for standard and express shipping refers to transit time only, and does not include order processing (typically 1–2 business days).

Standard carriers

Standard shipping for Pet Acoustics is by United States Postal Service (typically products weighing 2 lbs or less) UPS or Fed Ex. Most standard shipments are delivered in 2 to 3 days from the shipping date if not earlier. The specific carrier you chose can be found on your email shipping confirmation.

Confirmation ID and signature

UPS and FED EX may require an ID and/or signature.

Lost or damaged packages

If your package was damaged in shipment or suspect lost by the carrier, save the box and the merchandise and notify us immediately at (860) 459-8000. The carrier will inspect and collect the damaged package and subsequently damaged items will be replaced.

Gift Receipts

We offer discreet gift receipts. You will be asked during checkout if your shipment contains a gift.


Returns & Exchanges

Returns and exchanges not purchased from Pet Acoustics website

Returns and exchanges for purchases made in a partnered retail store or website may not be processed by petacoustics.com. If the item you wish to return or exchange was not purchased here on our website, please inquire at the place of purchase for resolution.

Returns purchased from Pet Acoustics website

We must receive the product back within 30 days of purchase in order to issue a refund. Returns must contain 100% of original contents. Shipping fees, including return shipping fees, are nonrefundable. Please include either a copy of the packing slip or a note with your full name and your Pet Acoustics Order Number. For your protection and to insure prompt delivery, returns must be shipped using USPS with tracking to our mailing address:

Pet Acoustics
Returns & Exchanges
PO Box 26
Washington Depot, CT 06794

We will contact you with a return confirmation to the email you provided during your order. Please allow 10–12 days for the refund to appear on your credit card account.

Exchanges purchased from Pet Acoustics website

If you are experiencing any issues with the use or enjoyment of an item purchased from Pet Acoustics, we can help resolve them. Please call +1 (860) 459-8000 or refer to FAQ at the top of this page to find answers.

If your Pet Acoustics product is non-functioning or arrived damaged we will replace it within two weeks from receiving the returned product, including shipping costs to Pet Acoustics.


Policies

“Cookies” are pieces of information that are placed on an individual’s computer hard drive to enable the individual to more easily communicate and interact with our Site. Using cookie technology, we track your click path through our Site. Though this information does not identify you personally, we may use it to help customize your visit to our Site. We may also use cookies to record how many times a user has visited our Site and what pages the user has accessed. You may, however, disallow receiving cookies at any time through your web browser. It is not our intention to use cookies to retrieve information that is unrelated to our Site or your interaction with our Site.

Your Privacy Rights

This Privacy Policy applies to our information gathering and dissemination practices for Pet Acoustics (the “Site”), which is owned by Pet Acoustics Inc. Your privacy is important to us and we are committed to protecting the personally identifiable information (“Personal Information”) that you disclose to us. Personal Information may include your name, email address, street address, city, state, zip code, phone, birth city, comments, suggestions and/or other such information. This Privacy Policy is designed to help you understand the type of information we may collect from users (“user” or “you”) who visit our Site, how we use the Personal Information and non-personally identifiable information that we collect, and how we protect your Personal Information.

1-Year Limited Warranty Disclaimer

Length of coverage is one (1) year from the date of purchase by the first consumer purchaser of the product. Warranty does not apply to abuse or misuse, including defects or damage that result from improper operation, storage, misuse or abuse, accident or neglect, including but not limited to physical damage (cracks, scratches, etc) to the surface of the product; contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; use of the Products for commercial purposes or subjecting the Products to abnormal usage or conditions; or other acts which are not the fault or negligence of Pet Acoustics, Inc. Contact the place of purchase for issues and returns.

Waiver of Liability Disclaimer

In no event shall Pet Acoustics Inc. be liable for any direct, indirect, punitive, incidental, special, or consequential damages whatsoever arising out of or connected with the use or misuse of any Pet Acoustics products purchased herein. You agree and acknowledge that any product purchased should be used at your own risk and you should assess the risks individual to your pet before purchasing any product or using any product with or on your pet. You agree that in the event that Pet Acoustics Inc. is deemed liable for any harm caused, the amount which it shall be liable to you shall be limited to the cost of the product. In no event should you allow your pet to use this product unattended, nor should you leave any children unattended in the presence of this product as it may present a choking hazard.

All content, design, text, graphics, logos, photographs, interfaces, the selection and arrangements thereof, and any other material on www.petacoustics.com are protected by United States and international copyright law and other intellectual property laws and are owned by Pet Acoustics Inc. 2017

Terms & Conditions

The petacoustics.com website (the "Site") is comprised of various web pages operated by Pet Acoustics Inc. www.petacoustics.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.petacoustics.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

Electronic communications
Visiting www.petacoustics.com or sending emails to Pet Acoustics Inc. constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Pet Acoustics Inc. is not responsible for third party access to your account that results from theft or misappropriation of your account. Pet Acoustics Inc. and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Pet Acoustics Inc. does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.petacoustics.com only with permission of a parent or guardian.

Links to third party sites/Third party services
www.petacoustics.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Pet Acoustics Inc. and Pet Acoustics Inc. is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Pet Acoustics Inc. is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Pet Acoustics Inc. of the site or any association with its operators.

Certain services made available via www.petacoustics.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.petacoustics.com domain, you hereby acknowledge and consent that Pet Acoustics Inc. may share such information and data with any third party with whom Pet Acoustics Inc. has a contractual relationship to provide the requested product, service or functionality on behalf of www.petacoustics.com users and customers.

No unlawful or prohibited use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use www.petacoustics.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Pet Acoustics Inc. that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Pet Acoustics Inc. or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Pet Acoustics Inc. content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Pet Acoustics Inc. and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Pet Acoustics Inc. or our licensors except as expressly authorized by these Terms.

International Users
The Service is controlled, operated and administered by Pet Acoustics Inc. from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Pet Acoustics Inc. Content accessed through www.petacoustics.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification
You agree to indemnify, defend and hold harmless Pet Acoustics Inc., its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Pet Acoustics Inc. reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Pet Acoustics Inc. in asserting any available defenses.

Arbitration
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrators award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Employer agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.